privacy policy

WHAT INFORMATION WE COLLECT

We may collect some of the following information:

  • name and title
  • contact information including email address
  • demographic information such as post address
  • preferences and interests

WHAT WE DO WITH THAT INFORMATION

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services or to customise the website according to your interests.
  • With your permission (after sining up for the newsletter) we may send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

CONSENT AND CONTROL OF YOUR INFORMATION

How do we get your consent?
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@hearhearamsterdam.nl

SECURITY

Everyone’s personal information is precious, and we are committed to protect your personal information, we take suitable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your payment information, the information is encrypted via MOLLIE or Paypal. For more information on MOLLIE and Paypal and their security, please click here and here.

COOKIE POLICY

What is a cookie? 
A cookie is a small data file that is placed on your device when you visit a website. Cookies are widely used in order to make websites work or to work more efficiently, as well as to provide reporting information. A cookie may have unique identifiers and reside, among other places, on your device, in emails we send to you, and on the Platform.

Cookies set by Hear Hear are called “first-party cookies”. Cookies set by parties other than Hear Hear are called “third-party cookies.” Third-party cookies enable features or functionality provided by third parties in connection with the Platform, for example, interactive content, and analytics. The parties that set these third-party cookies can recognise your device both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies? 
We use first-party and third-party cookies for several reasons. Some are required for technical reasons in order for the website and webshop to operate. Others provide a better experience on our website by remembering some of your activities on the website (including through our plug-ins, widgets, and embedded content). Other cookies enable more and better analytics.

Essential Cookies. 
Some cookies are required for the website to operate, for example, in the following ways:

  • To identify you as being logged in
  • To make sure you connect to the right service  when we make any changes to the way the website works

Cookies for Features and Services. 
Some cookies provide a better experience on our website. For example, without cookies to remember some of your settings and activities on the website, the following functionality may become unavailable:

  • Adding purchases to your basket and remembering the products you have added
  • Remembering settings you have applied, such as layout, text size, preferences, and colours
  • Remembering if we already have asked you to complete a survey or if you already have engaged with particular content on the website to avoid showing these items to you again

Cookies for Analytics and Personalisation. 
Some cookies collect information about how you use the website to help us improve how the website is being used, and to help us understand what may interest you and personalise your experience accordingly. These cookies, for example:

  • Generate statistics on how the site is used, including to measure any errors that occur or to obtain data on the number of users of the webshop that have viewed a product 
  • Test different designs for the website
  • Help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded
  • Collect or transmit information about you, such as your browser type and search preferences.

Third-Party Cookies. 
We work with analytics service providers that may have access to your device information but does not enable them to collect your name, contact details or other personal information unless you choose to provide this information. Learn more about who serves cookies from the website.

HOW CAN I CONTROL COOKIES?

You can amend or “opt out” of the collection of any information through cookies or other tracking technology by actively managing the settings on your browser or mobile device. Please note that turning off or deleting cookies will not prevent device identification and related data collection from occurring. If you choose to reject cookies, your access to some functionality and areas of the website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.

In addition you can also “opt-out” of the collection of any information through cookies or other tracking technology of businesses participating through the European Interactive Digital Advertising, the U.S. Network Advertising Initiative or the U.S. Digital Advertising Alliance. Please visit these organisations’ opt-out pages to learn about how you may opt out of receiving web-based personalised ads from participating businesses. You can access any settings offered by your mobile operating system to limit ad tracking or install the AppChoices app to learn more about how you may opt out of receiving personalised ads in mobile apps.

If you do not want Flash Cookies stored on your device, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your device without you being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

HOW OFTEN WILL YOU UPDATE THIS COOKIE POLICY?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

MORE INFORMATION ABOUT COOKIES

If you have any questions about our use of cookies or other technologies, please email us at info@hearhearamsterdam.nl

Useful information about cookies can be found at: http://www.allaboutcookies.org

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu

Information on the ICC (UK) UK cookie guide can be found on the ICC website section: http://www.international-chamber.co.uk/our-expertise/digitaleconomy

MORE INFORMATION ABOUT ANALYTICS

Our Website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies – text files that are stored on your device and make it possible to analyse how you utilise the site. The information generated by the cookie (including the IP address) is transferred and stored on a Google server located in the United States.

Google uses the information on our behalf to evaluate how the site is used, create reports about the activities on the site for the site operators, and to perform additional services regarding website and internet utilisation.

Further you can prevent the collection and processing of cookie created data relating to your utilisation of the website (including your IP) via Google by downloading and installing the browser-plugin available under the following link (https://tools.google.com/dlpage/gaoptout?hl=en).

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the device, which prevents the future collection of your data when visiting this website:

Disable Google Analytics

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.htmlor at https://www.google.de/intl/en_uk/policies/.

LINKS TO OTHER WEBSITES

We sometimes have links to other websites that may be of interest to you on our own site. However, once you have clicked on the link and left our site, we no longer have any control over that website. Therefore any personal information that you enter onto that website cannot be guaranteed by us, and in this instance your information would not be covered by this Privacy Statement. We would suggest that in this case, you read the privacy policy of the corresponding website for further information.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@hearhearamsterdam.nl