terms & conditions

Questions about the Terms of Service can be sent to us at info@hearhearamsterdam.nl
Hear Hear is a registered company in the Netherlands listed as Hear Hear

Trading number: (KvK) 54487331.
VAT/BTW Number: NL179666198B01
IBAN: NL50INGB0007258212 t.n.v. HEAR HEAR
BIC: INGBNL2A

frequently asked questions

HOW DO I PLACE AN ORDER? 

Placing an order couldn’t be simpler. Once you have seen an item on the site that you like, simply hit the add to cart button. You will be redirected to the shopping basket, if you would like to order more items, simply select the continue shopping button. If you are ready to checkout, hit the checkout button, where you will be guided though our simple checkout process. If you are having any problems placing an order don’t hesitate to send us an email Info @ hearhearamsterdam.nl

HOW DO I KNOW THE ORDER HAS BEEN RECEIVED?

Once the order is placed, you will receive a confirmation e-mail to the address supplied. If for any reason this does not arrive please please send and email to info @ hearhearamsterdam.nl

WHEN WILL MY ORDER BE SHIPPED?

We will try to ship your order within 3 working days.
Please note that Hear Hear is just a one man business and at busy times or other circumstances it sometimes can take up to one working week to process the order. In this event, an email will be sent to you!

The day of arrival of your order depends on the postal service of your country.
For urgent orders or questions, please contact info@hearhearamsterdam.nl, we always try to help you out!

WHAT ARE THE SHIPPING COSTS?

You will find the details at your checkout.

Netherlands
Postal package: €5,80 + track & trace

Estimated for Europe (without tracking):
Postal package: €13,- / €20,-

Estimated for the world (without tracking):
Postal package: €25,-

When ordering multiple products, the weight of your order will be heavier and therefore shipping costs may, in some cases, be higher.

If you like, you can choose to have your order insured, please send an enquire to info@hearhearamsterdam.nl

Hear Hear will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery.

 CAN I RETURN MY ORDER?

We try to give a very clear description of our products but we can also imagine that it sometimes just isn’t what you’d expected. You can always send us an email before ordering if there’s something you’re not sure about. If you’re not happy with the order after all it may be returned within 14 days of delivery, accompanied by the original receipt, in mint condition and in original packaging. Please send your return request to info@hearhearamsterdam.nl accompanied by the order number.
Broken or damaged goods at delivery are at your own costs and risk. We will not refund orders that are damaged by transport.

HOW DO I RETURN MY ORDER?

You can return your order by post. Please send us an email and we’ll provide you with the information you’ll need.

We recommend you send your return using a trackable method! Until we receive your return to our shop, the items and their condition are your responsibility.

We will send you an email to confirm your return has been received and refund processed. Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement.

Retour delivery charges are non-refundable.

EXCHANGE

Unfortunately we are not able to process exchanges, we would advise to return an item and submit a new order.

conditions overview

This website is operated by Hear Hear. Throughout the site, the terms, ‘we’, ‘us’ and ‘our’ refer to Hear Hear. Hear Hear offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our ‘service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’) These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

EVENTS CONDITIONS

The workshop will need to be paid for in advance. Information concerning your payment will be given after you have signed up. When the payment has been made, you will receive an email of confirmation of your participation in the workshop.

Cancellation of your participation is possible for free up to seven days in advance. Between seven and three days in advance half of the paid amount will be returned to you. You are allowed to sell your ticket to another person, we would appreciate it if you would inform us of this via email. A refund will not be possible if you fail to notify us of your cancellation on time (three days in advance). Hear Hear does retain its right of cancellation of the workshops in case the required number of participants is not obtained. In this case, you will get a refund of the entire amount.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only, any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS & SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store, but also the nature of the products that we are selling means that they may differ a little from the images shown as they are handmade and unique.
We reserve the right, to limit the sales of our products to any person, geographic region or jurisdiction and reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

THIRD-PARTY LINKS/TOOLS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links/tools on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you may remain liable for all amounts due up to and including the date of termination.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

SHARING

All images, text, design and graphics on this website are owned by Hear Hear or a mentioned third party. We like it when people share our images, but please ensure a correct credit and a link to this site.